With the competitive holiday season approaching, retailers should be thinking about how to best connect and engage with their customers. Whether you run a...
In an increasingly ecommerce-driven world, customer service is often the only human touchpoint customers have with your brand. On top of that, these interactions...
On Prime Day, Amazon’s annual two-day online shopping bonanza, shoppers purchased more than 375 million items, the most ever, contributing to a 6.1 percent surge...
The holiday decorations started going up early this year at some retail outlets. Christmas trees lining the aisles in August? Your eyes weren’t playing...
In a world of economic uncertainty where money feels tight for many consumers, retailers are witnessing a shift in shopper behavior. Recently, my team...