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65% of Consumers Are Reliant On Loyalty Programs Amid Economic Pressures This Holiday Season

Despite inflation and recession worries, consumer spending in the United States and the United Kingdom remain resilient. That said, a majority of shoppers this holiday season are motivated...

nshift: Half of Shoppers are “Cynical” About Brands’ Attempts to Impress With Their Ethics

Consumers want to shop with ethical brands and retailers. However, savvy shoppers are growing cynical about superficial attempts by businesses to demonstrate their socially-conscious...

SurveyMonkey Research: AI in Retail

Key findings: While consumers are already interacting with AI across the customer journey, opportunities are ripe for AI to improve customer friction, especially for product...

Phantom Inventory Haunts Retailers As Shoppers Experience Out-Of-Stocks Due To ‘Ghost’ Inventory

Phantom inventory is causing U.S. shoppers to experience out-of-stocks, with poor product availability negatively impacting sales and long-term customer loyalty, according to the latest...

Retail Employees Avoid Financially Crippling Fees

Retail workers are able to avoid such financially crippling fees associated with payday loans and late penalties, while amassing less credit card debt when...
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The Role of the EU AI Act in Shaping Global AI Standards

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When it comes to customer engagement, AI stands at...

SAP Emarsys announces AI Product Finder, as demand for AI-powered retail reaches a new high 

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SAP Emarsys has announced its AI Product Finder, a...

SAP Emarsys Announces New Omnichannel Capabilities in Latest Product Update Release

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SAP Emarsys Customer Engagement, the market leader in omnichannel...

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