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Driving Operational Efficiency in 2023

Data and Analytics
High inflation, labor challenges, and, of course, ever-changing customer buying preferences present retailers, already struggling with razor thin margins, even more challenges. The good...

Superior Customer Experience, Only Possible Through Great Employee Experience

Workforce
Consumer experiences have always mattered to retailers, and now they are shaping the needs and the desires of employees in the workplace. Just think...

The Turning Point in 2023: When Labor is No Longer a Challenge, it Becomes a Competitive Advantage

Workforce
“No one is talking enough about how we improve the store experience for our people. People are who make it happen every day for...

Toward the Final Frontier of Retail Automation

Workforce
Introduction The pandemic and its socioeconomic aftershocks have impacted few industries more intensely than the retail sector. The industry has experienced a fluttering of closures...

Are Checked Out Workers Hurting your Retail Business? Data can make all the Difference.

Workforce
Data is power. Yet if you are like many retailers, that power is only bestowed on a handful of executives who spend most of...

Essentials for Retail in 2023: The Employee and Customer Experience

Workforce
With the pandemic subsiding, Americans embraced in-person shopping during the 2022 holiday season, returning to stores and malls in big numbers. Early results for...

The Frontline Worker Disconnect

Workforce
When the retail frontline succeeds, their organizations thrive, driving sales, customer loyalty and profitability. That’s the bottom line for any retail organization looking to...

Escape the Legacy Trap, Embrace Experience Operating Model

We believe the industry is looking at the future of retail success upside down. From our viewpoint, retail success is not about islands of...

Customer Experience: Bedrock of Retail Forever

Customer Experience
In 1825, the first department store sprouts from the sidewalks of New York City. For the first time, shoppers can choose from a wide...

2023: The Year to Truly Put the Shopper First

Customer Experience
Today’s shoppers expect retailers and brands to understand and meet their needs with seamless omnichannel experiences. In a recent survey, we found that about...
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