As we move farther into 2026, the retail and eCommerce landscape continues to evolve rapidly, but the tenor of industry conversations has fundamentally changed....
As another year draws to the end, it seems that change is happening faster than ever: technological advance continues to race forward, global dynamics...
In 2026, the retail industry will have to navigate structural transformation amid economic headwinds and consumer bifurcation.
Agentic commerce has arrived. What began as back-office...
Why retailers can’t afford to treat playlists like personal streaming in the new rights environment
Walk into a well-designed retail store and the music immediately...
Omnichannel won’t be composed of only in-store and online transactions in 2026. Commerce will come from more places than ever, such as through marketplaces,...
For much of retail’s history, shopping malls were evaluated through a familiar lens: strong anchors, consistent traffic, and reliable national tenants. That framework still...
For the past several years, the marketing mantra has been simple: shorter is better. From six-second ads, 15-second Reels, and 30-second TikToks, content that...
For years, retailers have relied on backward-looking signals, such as surveys, quarterly reports and satisfaction scores, to understand how they are performing. In 2026,...
In all the years I’ve spent developing products and technologies for retail businesses, one fact has remained constant: customer experience determines which brands foster...
