Insights

Four Qualities of a Great Retail CX Partner that Stand the Test of Time

The macroeconomic environment is changing in many ways - from inflation to rising interest rates - and so businesses are taking a deeper look...

How to Prepare Your Online Business for Customers’ Shopping Habits

Consumer spending has changed dramatically due to changes in living, working, and learning settings. Almost everything can be done via online shopping, from purchasing...

Towards Eco-Friendly, Customer-Centric and Reisilient Retail

The retail industry is continually evolving. Retailers have grown well-equipped to handle change, but must continue to adapt with the changing landscape. Here are...

Innovation amidst Uncertainty: Engaging Connected Consumers

As we look back at 2022, we can't help but feel an aura of uncertainty while endless predictions continue about the economic climate. Retailers,...

Modernizing the Brick-and-Mortar Retail Experience with IoT Data

2023 will be the year of lurking threats for the retail industry, with a potential recession impacting the supply chain, demand, hiring and customer...

Navigating the Headwinds: Resilient Retail

Welcome to 2023 – a new year packed with opportunities (and challenges) for all of us in the retail industry. During the past three...

Towards a New Paradigm: Wholesale Buying 

Physical, in-person shopping has seemingly been rejuvenated over the past 18 months as pandemic restrictions in most parts of the world were loosened. But...

eCommerce in 2023: The need for Speed and Security

Over the years, I have spoken to hundreds of teams that build and run high-stakes ecommerce sites, and a couple of consistent themes continually...

Preparing for the Explosive Growth: Opportunities & Challenges

Just as the dawn of the Internet revolutionized marketing forever, the year 2023 will be one of constant evolution and innovation in the world...

Omnichannel Commerce: 2023 Can be a Turning Point for Retailers

Insider Intelligence data highlights that omnichannel sales are expected to make up close to 46% of all ecommerce sales by 2023, up from 40.4% in...

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