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Welcome to the Year of the Experience

November 16, 2022

Believe it or not, the 2022 holiday shopping season is nearly halfway through—and it isn’t even Black Friday yet. This year, more retailers pushed...

Retailers Address Ongoing Workforce Challenges Ahead of the Holidays

November 16, 2022

Retailers are having to get used to a period of significant and rapid change, with no obvious end in sight. The industry is in...

Employee Engagement: Key to Creating Personalized Customer Experiences and Boost In-Store Sales this Holiday Season

November 16, 2022

As shopper attention becomes more difficult to capture during the holidays this year, retailers are looking for ways to stand out. In 2020 and 2021,...

Holiday Cyber Attacks: How to Outsmart the Bots

November 16, 2022

With the supply chain shortages and an uncertain economic climate, many retailers are expecting a slower holiday shopping season. But even if overall eCommerce...

Empowering the Grocery Workforce for the Holiday Season

November 16, 2022

It’s time to talk turkey. The holiday season is upon us, and with rising inflation and supply chain snafus, grocery customers are looking to bring...

Scammers are ready to pounce this holiday season

November 16, 2022

The holiday season is upon us, and while everything is merry and bright - scammers are on the prowl to defraud Americans of their...

Towards Fully Connected Retail Supply Chain for the Holiday Season

November 16, 2022

Supply chain uncertainty has become the norm for businesses in recent years, and that remains the case for the 2022 holiday shopping season. This...

Prepare CX Teams to Manage the Longer Holiday Shopping Season

November 16, 2022

Finding savings on holiday gifts is no longer confined to Black Friday weekend. With ongoing concerns about historic levels of inflation, many consumers started...

Combating Supply Chain Disruption

November 16, 2022

As retailers adjust to continued supply chain disruption, shoppers have already begun making their gift lists. Add in the challenge of growing inflationary pressure...

How to Prepare Your Retail Supply Chain for Peak Season

November 16, 2022

If there’s one aspect of modern living where humans have consistently high expectations, it’s retail. With soaring demand and questions about supply-chain stability, how...

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