Insights

Levelling the Playing Field for Independent Retail Businesses

When you hear the word “hybrid” these days, the first thing that comes to mind is work. The hybrid trend is gaining momentum in...

7 Trends Reshaping Retail Experience

More retailers are using low-code to accelerate their digital transformation and win customers. To achieve those goals, they’re designing exciting new customer experiences and optimizing business processes...

Sustainability in eCommerce: Creating Authentic and Meaningful Experiences

During the pandemic, consumers bought online in record numbers, but the rise of click-to-buy shopping — effortless, but sometimes impersonal — left many craving more authentic and...

Raising the Bar on the Employee Experience

2021 was a difficult year for retail as the labor shortage disrupted the U.S. market, putting frontline employees at the forefront of conversations, particularly...

The Carousel of Progress

2022 will be a year of renewal and spectacular technological growth for in-person retail. Retail, as much as any industry, has been morphed by the...

When is ‘Optimization’ not Optimal?

When is 'Optimization' not Optimal? - Sounds like an MBA, Science Exam or trick trivia question. So what's the answer? Well, it depends on the context,...

Flexible Retail Pricing is Crucial in 2022

A solid pricing plan should be a central priority for any retailer. The past two years has been a steep learning curve for retailers and e-commerce,...

Collaborations, Profitability & Quick Commerce

The US economy’s robust recovery is great news, but has helped cause supply shortages and inflationary pressure on everything from computer chips to potato...

Uncertainty is the New Normal: What Retailers Need to Focus on Now

After two highly unusual years, retailers enter 2022 in a state of continued uncertainty. This is what retailers need to focus on now: Retailers need...

Embrace AI or Perish

Your car can drive itself, why can’t your stores? Over the past year, I’ve asked this question to executives of almost every major retailer around the...

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