Insights

Diverse Payment Options for a Dynamic Consumer Experience

One of the most significant trends in retail for 2023 will be the proliferation of new payment options. Consumers are becoming more comfortable with...

Out of the Comfort Zone: Retail’s Next Avatar

The Retail industry is hurtling through hyperspace, evolving and adapting to the vicissitudes of consumer patterns against the backdrop of transformation. New technology, old-school...

Maelstrom Ahead! Turn Towards Tech and Automation

The eCommerce boom that was being fuelled by lockdown shopping has gone well and truly silent. And to make the future even more concerning,...

The Disconnect: Brand-Consumer Relationship

As one of the longest-standing CEOs of a public tech company, I’ve seen many ups and downs in the markets, consumer sentiment, and technology...

Superior Customer Engagement: Must for Today’s eCommerce Brands

Online shopping has continued to see a sharp rise following the pandemic. In fact, digital channels saw an increase of 36% between 2019 and...

Conversational AI Chatbots: Amplifying Customer Experience

As internet access and adoption are rapidly increasing worldwide, the number of digital buyers continues to rise every year. Revenue from retail e-commerce in...

Grocery 2023: Strengthening eCommerce Capabilities & Strategies

The e-commerce grocery landscape has not slowed since 2020 when COVID drove people to order online instead of shopping in store. With a shift...

Grocery eCommerce in 2023: Find Your Path to Profitability

Heading into 2023, we’re seeing a renewed interest in grocery retailers looking to operate their own eCommerce experiences. Pre-pandemic retailers were not as concerned...

Experience will become a matter of ‘life or death’

In recent years, we’ve seen customer expectations for exceptional digital commerce experiences rising. 2022 has seen the emergence of new shopping modes like social...

Ushering a New Era of Product Search & Recommendations

Search tools are critical in a shopping experience. The search box on any ecommerce site remains the single major contributor to transactions. Not having...

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