Insights

Diverse Payment Options: Adapting to the Next Normal in eCommerce

It’s been clear for years that the future of online payments isn’t going to rely on a general consumer consensus focused on one, or even a...

Self-Service: Enhancing Customer Experience

It’s no secret that the pandemic was a catalyst for technology adoption and omnichannel integration. Retailers are aware of this, and many have done an exceptional...

5 Trends Reshaping the Retail Landscape

The past year has been a wave of change in the retail space. We took a look at some of the retail technology trends that have...

Data: Strengthening the Retailer-CPG Relationship

For the retail & CPG industries, both 2020 and 2021 saw massive instability in supply chains, consumer demand, labor shortages, and raw ingredient pricing due to...

The Time for In-Store Robots is Now! Don’t Delay.

Continued demand for retail automation will be prevalent in 2022, especially given the persistent labor shortages impacting this sector. There is a critical need to close...

Get Ready. Personalization (Still) Matters

COVID-19 has altered the retail landscape, drastically accelerating the pace of digital transformation, tripling the amount of consumer spending, and forcing retailers to adapt...

Physical Shopping Experience: At the Cusp of a Major Shift

This past year, the retail industry continued to be impacted by the ongoing pandemic—new challenges emerged as a result of supply chain issues, staffing shortages and...

Business Agility: Thriving in an Uncertain World

Store closures. Furloughs. Dark stores. BOPIS. Curbside. The Great Resignation. Last year, we saw enough trends to last a decade. But, from it we learned that...

Exciting Times for eCommerce: BNPL, Influencer-guided Shopping & AI-powered Decisions

In 2021, the eCommerce industry globally continued to be impacted by fundamental shifts from the Covid pandemic, but also rapidly developing trends inspired by...

When Guests Arrive Early to the Retail Party

Have you ever arrived early to a party and the band is still setting up? That’s the situation the pandemic has caused to retailers three-to-five-year digital...

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