Trends

Online Shopping: What Americans Want

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Half of U.S. consumers are ‘silently loyal’ to brands

Trends

Black Friday triggers more than 600% rise in attempted retail cyber scams

Trends

Consumers Plan to Expand 2024 Gifting Budgets with Gen AI-Guided Shopping Experiences: Coveo Holiday Report

Winning Brands Are Boosting Profitability by Getting Personal During Black Friday/Cyber Week: Coveo Survey

November 9, 2023

Coveo (TSX:CVO), the leading provider of enterprise AI platforms that enable individualized, connected, and trusted digital experiences at scale with Semantic search, AI recommendations,...

Only One in Five U.S. Consumers Trust Artificial Intelligence (AI), dunnhumby Study Finds

November 2, 2023

Only 20% of American consumers ‘mostly’ or ‘completely’ trust Artificial Intelligence (AI) according to the fifth wave of the dunnhumby Consumer Trends Tracker (CTT) released today....

Amazon and Chewy Headline Retailer Satisfaction Going Into the Holidays Amid Spending Priority Shifts, ACSI Data Show

November 2, 2023

The holiday season is quickly approaching, and retailers better be on alert because most consumers share the same philosophy: This is not the year...

New Verint Research Highlights Retail Holiday Staffing Shortages, Underscoring the Need for Customer Experience Automation

November 1, 2023

As retailers head into the ever-critical holiday shopping season, new research from Verint® (NASDAQ: VRNT), The Customer Engagement Company™ highlights key customer engagement challenges and opportunities amidst...

65% of Consumers Are Reliant On Loyalty Programs Amid Economic Pressures This Holiday Season

November 1, 2023

Despite inflation and recession worries, consumer spending in the United States and the United Kingdom remain resilient. That said, a majority of shoppers this holiday season are motivated...

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