Trends

New Verint Research Highlights Retail Holiday Staffing Shortages, Underscoring the Need for Customer Experience Automation

As retailers head into the ever-critical holiday shopping season, new research from Verint® (NASDAQ: VRNT), The Customer Engagement Company™ highlights key customer engagement challenges and opportunities amidst...

65% of Consumers Are Reliant On Loyalty Programs Amid Economic Pressures This Holiday Season

Despite inflation and recession worries, consumer spending in the United States and the United Kingdom remain resilient. That said, a majority of shoppers this holiday season are motivated...

nshift: Half of Shoppers are “Cynical” About Brands’ Attempts to Impress With Their Ethics

Consumers want to shop with ethical brands and retailers. However, savvy shoppers are growing cynical about superficial attempts by businesses to demonstrate their socially-conscious...

SurveyMonkey Research: AI in Retail

Key findings: While consumers are already interacting with AI across the customer journey, opportunities are ripe for AI to improve customer friction, especially for product...

Phantom Inventory Haunts Retailers As Shoppers Experience Out-Of-Stocks Due To ‘Ghost’ Inventory

Phantom inventory is causing U.S. shoppers to experience out-of-stocks, with poor product availability negatively impacting sales and long-term customer loyalty, according to the latest...

Popular

Sign up for our newsletter

spot_img
spot_img
spot_img