As retailers head into the ever-critical holiday shopping season, new research from Verint® (NASDAQ: VRNT), The Customer Engagement Company™ highlights key customer engagement challenges and opportunities amidst...
Despite inflation and recession worries, consumer spending in the United States and the United Kingdom remain resilient. That said, a majority of shoppers this holiday season are motivated...
Consumers want to shop with ethical brands and retailers. However, savvy shoppers are growing cynical about superficial attempts by businesses to demonstrate their socially-conscious...
Key findings:
While consumers are already interacting with AI across the customer journey, opportunities are ripe for AI to improve customer friction, especially for product...
Phantom inventory is causing U.S. shoppers to experience out-of-stocks, with poor product availability negatively impacting sales and long-term customer loyalty, according to the latest...