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Customer Experience Drives Brand Loyalty with Nearly One-Third of Consumers Jumping Ship After a Poor Experience: Genesys Report

Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last...

Incisiv Research: 74% of Grocers Believe Digital Shopping Has Made Shoppers Less Loyal

Recent research by Incisiv, conducted in collaboration with The Food Industry Association (FMI) and in partnership with Loyal Guru, shows that maintaining shopper loyalty in the digital grocery...

Synchrony Study Reveals Future Shoppers Seek Connected, Curated and Convenient Shopping Experiences 

 Synchrony (NYSE: SYF), a premier consumer financial services company, today announced that its new Future of Shopping study reveals that consumers seek highly personalized experiences...

Global Survey Shows More Consumers Turn to Retailers’ Mobile Apps

Mobile app experience company Airship today released new global consumer research at Shoptalk to shed light on consumer behaviors and preferences for mobile apps...

72% of Surveyed Merchants Plan to Cut Shipping Costs To Grow This Year: ShipStation 

ShipStation, the world’s leading cloud-based ecommerce shipping solution, today released Protect Your Growth Strategy: the 2023 Consumer and Merchant Benchmark Report. The report contains findings from...
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