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Incisiv Releases 2023 Omnichannel Returns Index With Best Practices for Stronger Returns Management

Incisiv, a next-generation industry insights firm that helps retailers and brands navigate digital disruption, has announced the release of its 2023 Omnichannel Returns Index in partnership...

Retail Workers, Employees at Large Companies Struggle Most With Workplace Technology

Retail workers are struggling to work productively with technology at a time when rapid changes to the work environment have made digital service more...

Businesses think extra features enhance online shopping – consumers disagree

Storyblok, the content management system (CMS) category leader that empowers both developers and content teams to create better content experiences across all digital channels,...

2023 Omnichannel Customer Service Index

Incisiv, a next-generation industry insights firm that helps retailers and brands help navigate digital disruption, announced today the release of its 2023 Omnichannel Customer Service Index in...

Americans Believe Grocery Store Profits are 14 Times Higher than Reality and Inflation Is Twice as High as Actual, dunnhumby Finds

Americans believe that grocery retailers are earning a 35.2% net profit margin, 14 times higher than grocers’ actual net profit margin average of 2.5%,...
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Amazon’s Key to Retail Success: How Freed-Up Operating Capital Drives Growth

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Black Friday Shopping: Is Your Digital Shelf Ready?

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It’s no secret that Black Friday is the biggest...

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