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nshift: Half of Shoppers are “Cynical” About Brands’ Attempts to Impress With Their Ethics

Consumers want to shop with ethical brands and retailers. However, savvy shoppers are growing cynical about superficial attempts by businesses to demonstrate their socially-conscious...

SurveyMonkey Research: AI in Retail

Key findings: While consumers are already interacting with AI across the customer journey, opportunities are ripe for AI to improve customer friction, especially for product...

Phantom Inventory Haunts Retailers As Shoppers Experience Out-Of-Stocks Due To ‘Ghost’ Inventory

Phantom inventory is causing U.S. shoppers to experience out-of-stocks, with poor product availability negatively impacting sales and long-term customer loyalty, according to the latest...

Retail Employees Avoid Financially Crippling Fees

Retail workers are able to avoid such financially crippling fees associated with payday loans and late penalties, while amassing less credit card debt when...

New Research Forecasts Holiday Spending Will Remain Flat and Consumers Plan to Spend Nearly Half their Gifting Budget on Gift Cards

The annual holiday forecast1 from global branded payments provider, Blackhawk Network (BHN), found shoppers surveyed plan to spend 43% of their holiday budget on gift...
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U.S. Postal Service Delivering Exceptional Service Through Holiday Season’s Busiest Week

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With just a week remaining before Christmas Day (Wednesday, Dec....

Resale Market Outperforms Traditional Retail in 2024: Consumer Edge

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Consumer Edge ("CE" or the "Company"), the leading provider of...

Online Shopping: What Americans Want

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With 67% of Americans shopping online at least once per month...

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