Trends

FMI Unveils Key Trends Shaping the Future of Food Shopping: Consumer Tradeoffs, Grocery Sentiment and the Future of SNAP

Trends

ICT Adoption in Retail Sector Set to Accelerate, Projected to Grow at 10.3% CAGR by 2030

Trends

Price Hikes Vary Across 10 Popular Categories as Grocery Inflation Eases in Q1 2025

Trends

Akamai Research: Web Attacks Up 33%, APIs Emerge as Primary Targets

Amazon and Chewy Headline Retailer Satisfaction Going Into the Holidays Amid Spending Priority Shifts, ACSI Data Show

November 2, 2023

The holiday season is quickly approaching, and retailers better be on alert because most consumers share the same philosophy: This is not the year...

New Verint Research Highlights Retail Holiday Staffing Shortages, Underscoring the Need for Customer Experience Automation

November 1, 2023

As retailers head into the ever-critical holiday shopping season, new research from Verint® (NASDAQ: VRNT), The Customer Engagement Company™ highlights key customer engagement challenges and opportunities amidst...

65% of Consumers Are Reliant On Loyalty Programs Amid Economic Pressures This Holiday Season

November 1, 2023

Despite inflation and recession worries, consumer spending in the United States and the United Kingdom remain resilient. That said, a majority of shoppers this holiday season are motivated...

nshift: Half of Shoppers are “Cynical” About Brands’ Attempts to Impress With Their Ethics

November 1, 2023

Consumers want to shop with ethical brands and retailers. However, savvy shoppers are growing cynical about superficial attempts by businesses to demonstrate their socially-conscious...

SurveyMonkey Research: AI in Retail

November 1, 2023

Key findings: While consumers are already interacting with AI across the customer journey, opportunities are ripe for AI to improve customer friction, especially for product...

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