Trends

42% of Consumers Say Easy Navigation Is Key to a Good Online Experience

New research from leading experience analytics company Contentsquare, CommerceNext and BizRate Insights shows 23% of consumers discovered new brands in 2020, while 16% stopped...

New Survey from Bringg Uncovers Top Pain Points Across Enterprise Retail in 2020

Bringg, the leading delivery and fulfillment cloud platform provider, today released its 2021 Bringg Barometer: State of Retail Delivery & Fulfillment, which highlights findings from a...

Simplr State of CX Holiday Shopping Study Reveals Gaps in Digital Customer Service: 65% of Ecommerce Brands Offered No Pre-Sale Chat

During the 2020 holiday shopping season, where the importance of high-touch customer service was arguably never higher, many ecommerce brands failed to deliver on...

Survey Reveals E-commerce Marketers Aren’t as Data-Driven as They Want

Data-driven decision making is the mantra of modern e-commerce marketing, yet only 38% of e-commerce marketers surveyed by Sidecar make most of their decisions based on...

COVID-19 to boost convenience retail, with strong consumer appetite for health products and high in-store safety expectations

The effects of the COVID-19 pandemic are set to have long-term impacts on the retail sector and will disrupt consumer shopping behaviors and their...

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