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Global eCommerce transactions increased by 19 percent Y-o-Y in July 2020

Global eCommerce transactions increased by 19 percent in July 2020 compared to July 2019, according to analysis by ACI Worldwide (NASDAQ: ACIW) of hundreds of millions...

Retail and Consumer Goods Companies Need to Think Beyond Traditional Tactics: Accenture Survey Research

People’s refocus on their local community in light of the COVID-19 pandemic will be long-term, bringing about the “decade of the home” and forcing...

Braze Survey: One in Four Consumers Tried New Brand During COVID-19 Pandemic

 Braze, a comprehensive customer engagement platform, today released a new report titled "The Future of Retail: Opportunities for Brands in the New Normal." The...

In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered

Twenty-seven percent of consumers surveyed by Simplr in the company's June 2020 State of CX study said customer service wait times on digital channels during COVID-19 have caused...

Periscope by McKinsey Report: Tech-Driven Consumer Appetite for Digital is Reshaping Retail’s Next Normal

A new report commissioned by Periscope® by McKinsey reveals how tech-driven consumers are reshaping retail's next normal, with coronavirus concerns helping to accelerate consumers' demand for digital....
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