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Retail and Consumer Goods Companies Need to Think Beyond Traditional Tactics: Accenture Survey Research

People’s refocus on their local community in light of the COVID-19 pandemic will be long-term, bringing about the “decade of the home” and forcing...

Braze Survey: One in Four Consumers Tried New Brand During COVID-19 Pandemic

 Braze, a comprehensive customer engagement platform, today released a new report titled "The Future of Retail: Opportunities for Brands in the New Normal." The...

In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered

Twenty-seven percent of consumers surveyed by Simplr in the company's June 2020 State of CX study said customer service wait times on digital channels during COVID-19 have caused...

Periscope by McKinsey Report: Tech-Driven Consumer Appetite for Digital is Reshaping Retail’s Next Normal

A new report commissioned by Periscope® by McKinsey reveals how tech-driven consumers are reshaping retail's next normal, with coronavirus concerns helping to accelerate consumers' demand for digital....

COVID-19 is Prompting Retailers to Start Planning Earlier for the Heavy Shopping Season: Study

Catchpoint™ the leader in Digital Experience Monitoring, conducted a study of over 100 IT managers responsible for eCommerce decisions in their companies. The study...
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More Than Half of US Shoppers say They Are No Longer Loyal to Consumer Products Brands

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More than half (57%) of United States shoppers do...

C.H. Robinson Announces Resources to Help Shippers Navigate Changes in Tariff and Trade Policy, as Survey Shows it’s a Top Concern

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Leading global logistics provider C.H. Robinson, which manages 37...

E-Commerce Shipping Provider Reflects On A Year Of Growth, Innovation, And Customer Success In 2024

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Asendia USA, a leader in international e-commerce logistics, reflects...

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