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Braze Survey: One in Four Consumers Tried New Brand During COVID-19 Pandemic

 Braze, a comprehensive customer engagement platform, today released a new report titled "The Future of Retail: Opportunities for Brands in the New Normal." The...

In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered

Twenty-seven percent of consumers surveyed by Simplr in the company's June 2020 State of CX study said customer service wait times on digital channels during COVID-19 have caused...

Periscope by McKinsey Report: Tech-Driven Consumer Appetite for Digital is Reshaping Retail’s Next Normal

A new report commissioned by Periscope® by McKinsey reveals how tech-driven consumers are reshaping retail's next normal, with coronavirus concerns helping to accelerate consumers' demand for digital....

COVID-19 is Prompting Retailers to Start Planning Earlier for the Heavy Shopping Season: Study

Catchpoint™ the leader in Digital Experience Monitoring, conducted a study of over 100 IT managers responsible for eCommerce decisions in their companies. The study...

Qubit’s New Consumer Survey Findings Confirm Rapid Shift in Shopper Behavior

Qubit, the leader in AI-led merchandising and personalized experiences, today announced findings from a new consumer survey, which sheds light on changing shopper habits...
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