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Brands That Maintained Commercial Cadence And Used Tech To Take In-Store Experience Online Built Customer Loyalty Amid COVID-19: KPMG Report

The 2020 KPMG U.S. Customer Experience Excellence (CEE) report, which identifies the top performing brands and industries in terms of customer experience based on...

66% of Shoppers say They Would Avoid Stores That Fail to Meet Covid-19 Safety, Cennox Survey Reveals

Two-thirds (66%) of shoppers say the safety measures a retailer has put in place to protect them from Covid-19 will determine where they spend...

June Retail Sales Increase but Recovery Remains Uncertain Amid Coronavirus Resurgence

Retail sales rose in June, seeing both a monthly increase and their first year-over-year gain since the beginning of the year as more retailers...

Retailer Private Brands Will Lose Gains Made During The Pandemic Without Strategy Shifts: Catalina Study

Retailer Private Brands have an urgent opportunity to keep some of the 75 million new shoppers they gained during the pandemic. But that window...

US consumer confidence drops again, placing huge pressure on retailers’ profitability

US retailers are struggling to shift months’ worth of stock and maintain profitability as the average order value online from consumers dropped last...
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