Trends

Digital Natives and Chain Stores Gain Market Share While Department Stores Struggle

A new report released by Bluecore shows that since the temporary closure of brick-and-mortar stores due to COVID-19, online sales have increased for department stores,...

Survey: B2B Leaders Burdened by Bad Customer Relationships, Bullish About Digital Experience Budgets

Facing market uncertainty brought on by the global pandemic, B2B organizations must adapt to changes in how they connect with customers as 54% of...

First Insight: As Stores Reopen, Consumers Feel Least Safe Shopping in Malls, Safest Shopping in Grocery and Drug Stores

As states nationwide consider how best to reopen stores while also protecting against further Coronavirus spread, a recent study by First Insight unveils consumer...

Personalized Commerce Drives Higher ROI for Retailers According to Kibo Study

Kibo announced today the results of their fourth annual Personalization Study, which compared multichannel personalization return on investment across shopping and marketing customer touchpoints....

Buy Now, Pay Later Options Drive E-commerce Spending Toward Home Goods and Furniture

Klarna, a leading global payments and shopping provider, today released new data that indicate strong volume growth in home goods and furniture categories purchased...

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