With the pandemic subsiding, Americans embraced in-person shopping during the 2022 holiday season, returning to stores and malls in big numbers. Early results for...
When the retail frontline succeeds, their organizations thrive, driving sales, customer loyalty and profitability. That’s the bottom line for any retail organization looking to...
Today’s shoppers expect retailers and brands to understand and meet their needs with seamless omnichannel experiences. In a recent survey, we found that about...
Today’s Reality
The retail industry must transform, embracing a tectonic shift that began with the likes of Amazon, compounded by the recent pandemic that only...
Economically, the last few years have been a wild ride between COVID-19 and inflation, and unfortunately, 2023 will bring even more economic uncertainty. That’s...
The last 36 months have been wrenching for retailers. They have faced challenges from an unprecedented global shutdown to an uneven and confusing reopening...
