Trends

E-Commerce Leaders’ Top Challenges Today

Despite two and half tumultuous years for digital commerce, retail and brand executives are mostly satisfied with their core organizational structures. However, defining which...

nShift finds four in five consumers will reject retailers that offer a poor returns experience

Customers today expect a smooth, friction-free journey from the moment they visit a retailer's web shop to the moment their order is delivered and...

Survey: “Friendly Fraud” Reaching Crisis Levels for U.S. and U.K. Retailers

Credit card chargebacks are reaching crisis levels for retailers on both sides of the Atlantic, according to a major new survey of U.S. and...

Two in Three Americans Believe the Worst Part of Shopping is Returning Unwanted Items

Sixty-six percent of Americans believe the worst part of the shopping experience is going through the return process, according to a survey commissioned by Slickdeals,...

Back to School: LTK Study Uncovers Shopping Behaviors in a Shifting Market

Back to school shopping is one of the biggest retail moments of the year and this season will be defined by two main factors:...

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