Transforming Retail by Leveraging Digital

Retailers can use data to personalize the shopping experience for each customer. They can use customer data to offer customized recommendations, promotions, and content that align with the customer’s preferences and purchase history. Additionally, omnichannel strategy is extremely handy to deliver high quality customer experience however the digital experience must be combined with human touch. As a part of the digitization efforts it is imperative to empower the multi-brand ambassadors with AI and intelligent automation.

Exceptional customer service can set retailers apart from their competitors. Retailers can invest in training their staff to provide personalized service, offer fast and easy returns, and respond quickly to customer inquiries. Additionally seasonal variations in volumes can easily be managed using the AI led workforce management as it is important to always maintain the quality of service. Brands must look to create more impactful shopper connections and develop that much-coveted stickiness to foster loyalty and continuously improve the average order value.

Retailers can use data and analytics to gain insights into customer behavior and preferences, identify trends, and optimize their operations. This can help retailers to make informed decisions and improve the loyalty, optimize costs and also enhance the revenue.

Join this webinar to explore:

• Leverage combination of Human + AI to complement your consumer facing omnichannel strategy
• Empower your Multi Brand Ambassadors with AI and Intelligent Automation
• AI led Workforce Management to manage scalability and variability
• Focus on Business Outcomes – Enhanced Revenue, Increase Loyalty and Optimize Costs

Speakers:
Aniket Godbole, CX Practice Lead, NA & APAC, WNS
Enrique Carrillo, SVP, Strategic Growth, Manufacturing, Retail & Consumer Products, WNS