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Citizen announces CT-S601IIR – Point of Sale Re-stick, Liner-free Printing Solution

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Citizen Systems America Corporation, a leading manufacturer of world-class printing technology, is proud to announce the release of the new CT-S601IIR Re-stick, liner-free receipt printer. This efficient and highly sought-after printer technology offers Citizen’s North and South American customers the newest addition to the company’s point-of-sale category. The CT-S601IIR was previewed at the National Retail Federation trade show in New York City from Jan 12-14th, 2020. The re-stick, liner-free model is now available for purchase through approved distribution partners.

In response to the evolving application uses in food service, retail and the general point-of-sale market, Citizen has optimized the always reliable CT-S601II point-of-sale printer and included technology focused specifically on re-stick, liner-free application uses.

The CT-S601IIR comes equipped with a standard USB and offers multiple advanced connectivity options and top of class efficiency with speeds up to 175mm/s. When compared to similar models in the industry, the CT-S601IIR is faster in pure print speed and smaller in overall footprint. Perfect for retail, kitchen and specialty order counters.

“Re-stick, liner-free printing has shown immense value in the food service industry and specialty retail. The ability to remove and place the non-permanent label on short use surfaces, multiple times, has seen an increase demand in recent years,” said Glenn Williams, Vice President of Sales and Marketing for Citizen. “Demand for this technology has been specifically increasing in applications, including but not limited to, food service uses such as custom to-go orders, coffee counter order labeling, and cafeteria food service delivery slips in a range of application spaces.”

The CT-S601IIR is certified with MAXStick and NAKAGAWA MFG. CO. media. Coated in either full, center, double sided edge, 3 stripe(58mm) and 4 stripe (80mm) adhesive, the media is suitable across multiple applications.

Among other products in Citizen’s POS family line, the CT-S601IIR continues to provide the market a leading, eco-friendly printer, eliminating waste in multiple ways. The ability to print this specialty label stock to the exact length needed, and not beyond, limits the amount of paper used for the receipt/ticket. As well, unlike linered label printing, the liner-free media used by the CT-S601IIR completely eliminates the backing liner from labels, allowing for more sustainable printing and far less waste.

UK’s Number One Kitchen Retailer Prepares to Take the USA by Storm

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The UK’s fastest growing bricks and mortar retailer, Wren Kitchens, will expand overseas this year to bring its award-winning affordable, luxury kitchens to the American market.

Founded in 2009, Wren Kitchens has 90 showrooms across the UK, and its first international expansion will be in Milford, Connecticut, this summer with several more showroom openings planned throughout the year in the Northeast.

The former Babies “R” Us site on Boston Post Road, will be radically transformed to the highest standards with over 100 kitchen displays, and at 31,465 sq. ft. it will be crowned the largest kitchen showroom in America.

Wren will inspire and delight American homeowners with a retail journey they’ve never experienced before. Including the use of 3D virtual reality to bring customers dream kitchens to life, industry-leading kitchen design tools, as well as a plethora of remodel options to create a tailored kitchen to suit every customers life.

A Wren Kitchens spokesperson said: “We’re excited to bring our vertically integrated model to the United States, the largest home improvement market in the world.

“It’s imperative to offer our customers a first-class experience, and that starts in our showrooms. We invest heavily in them to offer the latest styles and a truly experiential visit where they can see their kitchen in virtual reality. And also in training our retail staff to offer the customer a fantastic service.”

In the UK, Wren designs, manufactures and delivers over 2,000 kitchens every single week. This spring, the leading kitchen specialist will open its first US manufacturing facility in Northeast Pennsylvania, with future plans of developing its headquarters in the state too. The 252,000 sq. ft. site in Hanover Industrial Estates, Hanover Township, will encompass state-of-the-art machinery and assembling facilities.

Wren currently employs over 5,500 people across the UK, and the expansion will create a significant number of jobs in America in manufacturing, retail, delivery and logistics as well as various support roles such as customer services and HR.

Linga Brings Latest Cloud Restaurant and Retail Operating System to Hotels Around the Globe

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Linga has announced that its flagship product, the Linga rOS (restaurant and retail operating system), will now share its premium set of enterprise features with hotel properties using Oracle’s OPERA PMS or Micros’ Fidelio PMS. Enterprise features like its award-winning point of sales, mobile ordering, loyalty programs, employee scheduling, text alerts, self-order kiosks, central kitchen management, payment processing, inventory management, among others, will function seamlessly on the two leading property management systems.

“Managing a restaurant is much easier, faster and efficient”

“The goal of integrating Linga rOS with two of the largest and most-used hotel and resort management platforms was to offer solutions that made managing a hotel/restaurant business easier, faster, and more efficient for guests and staff. Integrating Linga with OPERA PMS and Micros’ Fidelio synchronizes data between the two systems and will bring hotels up to date with the latest trends in cloud point of sales technology and increase the efficiency of the hotels,” says Linga CEO Onur Haytac.

Linga offers a large number of services to provide better results

Oracle Micros, a global leader in PMS solutions, offers a cloud-based, mobile-enabled platform for next-generation hotel and resort property management. Users of the OPERA Cloud hotel property management system can now pair seamlessly with Linga rOS technologies. Integrating with Linga provides hotels and resorts with a cloud-based restaurant operating system that includes workflow and business automation, real-time data, and connections to powerful hubs for CRM, human capital management, inventory, finance, and more.

RetailMeNot Reveals Rising Consumer Expectations and New Retail Challenges For 2020

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RetailMeNot today releases the 2020 Retailer Playbook, a comprehensive guide into consumer preferences and retail marketers’ strategies for the new decade.

Consumer confidence reached historic high levels in 2019, alongside rising expectations from shoppers. From shipping and rewards programs to politics and sustainability, here are the top expectations and retailer challenges for 2020:

  1. Politics will impact retailer strategies, but consumers don’t care as much as retailers expect.
  2. Consumers would rather get free shipping over expedited shipping, putting more pressure on retailers to offer competitive shipping deals.
  3. Shoppers prefer the lowest shipping cost over an eco-friendly shipping option.
  4. To avoid paying for shipping, most consumers would go in-store to purchase an item.
  5. Consumers expect retailers to provide expedited shipping options during the holiday season, resulting in less pressure to shop early
  6. White-glove concierge service is a “nice to have” — for now. 
  7. Retailers are peeling back their investments in mobile and social advertising.
  8. Credit card rewards are undercutting retail loyalty programs.
  9. Few consumers have signed up for subscription services, despite early adoption by millennials.
  10. Amazon Prime Day may be the new Black Friday, with consumers saying they found better deals in July 2019 than on the historic shopping day in November.

View the full 2020 Playbook at this link.

“Our 2020 trends show the continued changing preferences of consumers and the power they still hold over retailers,” said Sara Skirboll, shopping and trends expert at RetailMeNot. “For example, RetailMeNot found at the beginning of 2019 that retailers were bullish about voice-assisted shopping but as the year unfolded, only 16% of consumers reported ever buying a product via their smart home speakers. As a result, only 38% of retailers plan to implement a voice-assisted shopping strategy this year.” 

Taking a Stand to Stand Out
In response to the election year, more retailers are taking a stand on political or social issues. In fact, an overwhelming majority (90%) of retailers are overlooking the old taboo of remaining politically agnostic and will make some changes to how they market this year. This includes:

  • Being more willing (48%) to take a public stand on social values in 2020
  • Being more conscious (56%) of any political connections that can be made to what they post on social channels
  • Designing marketing materials (44%) to tie the election into what they are selling
  • Having a sale (43%) related to Election Day
  • Looking back at 2016 shopping trends (44%) to inform their strategies accordingly.

Even so, only 40% of Americans say the election will impact the brands they shop.

Shipping Wars
While an election alone may not be enough to derail consumer spending, there’s another issue that might: shipping and the environment. Based on RetailMeNot research, just over half (51%) of Americans are willing to wait longer for eco-friendly shipping options from retailers like Amazon. But once cost becomes a factor, 70% prefer the lowest price over environmental impact.

Regardless, 81% of Americans expect retailers to offer more expedited shipping options during the holidays in 2020. Exacerbating the situation, 44% of consumers admit they will shop later in the holiday season in 2020 because they know they can receive items faster. Procrastinators will pose a major challenge for many brands as 63% of retailers struggle to keep up with shipping deals offered by their competitors.

View more details and supporting insights on RetailMeNot’s research hub.

Methodology
A 15-minute online survey was fielded between Thursday, November 21, 2019, and Wednesday, November 27, 2019. During this time, 206 interviews were captured. Key groups of interest were examined in this analysis, including senior managers/directors+ and retailers who have/have not partnered with RetailMeNot in the past 12 months.

Additionally, a 12-minute online survey was fielded between Monday, November 25, 2019, and Wednesday, December 4, 2019. During this time, 5,383 interviews with a nationally representative sample of Americans over the age of 18. Key groups of interest were examined in this analysis, including gender, generation, and region.

Pokeworks Poised for Momentous 2020, Closes Out 2019 with Impressive Growth, Menu Innovation

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Pokeworks, the nation’s largest and fastest-growing poke franchise, is forging ahead in 2020 riding the momentum of last year’s impressive growth and shows no signs of slowing. The brand has solidified its place at the forefront of the fast-casual restaurant space, leading the pack with impressive menu innovation and development last year and plans to build on this momentum in 2020.

In 2019, Pokeworks listened to consumer demand for a fresh take on a maturing trend with menu innovations that incorporated new flavors and textures, while staying true to its traditional Hawaiian roots. In partnership with Bravo’s Top Chef alumnus, Chef Sheldon Simeon, Pokeworks rolled out two limited time spice-centric, flavor-packed bowls – the Spicy Sichuan Bowl and the Lava Bowl. The brand also unveiled a new warm, torched poke that is served with a broth, called Poke-Zuke to make poke the perfect dish year-round.

Driven by innovation behind the counter, Pokeworks saw heightened consumer demand for its fresh poke. To keep up with demand, the brand opened 20 new restaurants last year, leading to a total of 46 open restaurants with 130 in development. This year, Pokeworks plans to keep up this momentum with plans to bring 30 locations to untapped markets across the nation, such as St. Louis, Denver and Portland.

“This has been a milestone year for us, most notably when it comes to menu innovation. This is a direct result of the support, unmatched dedication and creativity of our franchise partners and corporate staff,” said Mike Wu, CEO and co-founder at Pokeworks. “We are looking forward to elevating our efforts in bringing a fresh take on traditional poke to communities across the nation in 2020.”

In addition to menu innovation and development, Pokeworks solidified its place at the top by earning recognition across the restaurant industry in 2019. The brand earned the No. 3 spot on Restaurant Business’s Future 50 list – a measurement of the fastest-growing restaurant concepts – and was recognized on Fast Casual’s Movers & Shakers list – an annual ranking that lists the top 100 brands in growth, creativity and contribution to the restaurant industry.

Founded in 2015, Pokeworks is building on momentum largely fueled by its millennial relevance and deep-rooted commitment to sustainability efforts and has grown to 46 locations open across the United States. Pokeworks is actively seeking single-unit and multi-unit franchise partners to join its team of highly ambitious and hardworking entrepreneurs. The average investment for a Pokeworks is $250,000 to $850,000. For more information about the Pokeworks franchise opportunity, please visit https://www.pokeworks.com/franchise

Pricer Launches Pricer Plaza – A New and Enhanced Architecture for Smart Retail In-Store Services and Business Models at EuroShop 2020

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At Euroshop 2020, the leading Electronic Shelf Label company Pricer will announce Pricer Plaza, an architecture and set of services enabling new business models for store digitalization along with new key shelf edge products and partnerships. This architecture extends Pricer’s already widely successful real-time store efficiency and enhanced customer engagement infrastructure incorporating a series of innovative new products and technologies.

Pricer is announcing a new management system infrastructure that enables private cloud and Software as a Service (SaaS) business models. Based on Pricer’s widely deployed central management software, Pricer Plaza comprises a suite of services that provide sophisticated management of the in-store infrastructure and services that act as the key foundation for advanced store digitalization functionality such as but not limited to:                     

  • Sophisticated dynamic price and promotion implementation,            
  • Advanced replenishment,            
  • Shelf imaging and optimization           
  • “Click and collect” services           
  • In-store geo-location for advanced customer experience

Pricer Plaza also provides a series of advanced APIs and services enabling ecosystem partners to rapidly and effectively implement additional capabilities. At Euroshop, Pricer will be hosting demonstrations such as:           

  • Qopius – AI-Powered Shelf Monitoring software for Retailers using images captured by Pricer Shelf Vision (see below).          
  • Whywaste – a sophisticated but easy to use tool for expiration date management. Already installed by numerous retailers globally it has effectively decreased their food waste and the associated revenue loss. Further, a solid integration with Pricer’s Instant Flash drastically reduces the time spent on date-checking.           
  • Novisign – providing advanced digital signage and shelf edge display systems integrated with Pricer price and systems management and Pricer Plaza for advanced promotion and customer engagement.           
  • Wasteless – an AI-driven dynamic pricing solution for fresh food that increases revenues and reduces waste using Pricer’s ESL.          
  • QSC – providing integration with SAP business management systems within a retail environment, QSC brings expertise, insight and experience to retailers and will be demonstrating advanced shelf edge computing capabilities.

These leading innovators provide key examples of Pricer’s ability to integrate, implement, supply and support advanced, reliable, scalable and profitable systems to the world’s leading retailers. Read more about our partners: https://www.pricer.com/about/partners/

Enabling years of additional high value, low latency, real-time functionality at the shelf edge

With the heightened focus on enhanced store efficiency and advanced customer engagement use cases, Pricer is also announcing new shelf edge capabilities:

The highly successful SmartTag product range receives a major line extension with the introduction of the SmartTag Power and Power Plus families. These new products deliver:           

  • performance enhancements such as sub-second response time for both display and flash         
  • dramatically extended battery capacity giving useable power equivalent to 10 and 20 years*            
  • enhanced sustainability with reduced energy utilization and recyclability         
  • multicolor (7 colors) and multi-intensity (4 levels) flash           
  • innovative new attachment system integrated into label

This capability dramatically increases the number of updates per day and flash usage that continues to limit traditional radio-based ESLs use of advanced capabilities for in-store process efficiency.

The new Pricer Shelf Vision system introduces a unique range of shelf based visual and other sensor technologies that leverages the Plaza platform, including patented methods, to capture shelf data that no other shelf vision solution can do. For high scalability the system is completely wireless and has the same attachment capabilities as the SmartTag labels allowing low cost deployments in key locations within the store. This product range enables advanced applications such as automated out-of-stock detection and management, realogram/planogram and merchandizing compliance as well as sophisticated shelf optimization.

And finally, Pricer is announcing a series of additional services to dramatically enhance the retail customer and partners experience. From Advanced APIs, seamless integration and advanced planning, installation, maintenance and support services, Pricer is providing a complete range of advanced services that reduce the complexity and dramatically increase the progress to achieving faster ROI and lower TCO of in-store deployment.

Pricer will be present in Hall 6 at booth 6A23 and other partner booths.

“EuroShop has always been key to our focus on serving both the European and global smart retail market,” says Helena Holmgren, CEO at Pricer. “We are looking forward to presenting our industry leading Pricer Plaza architecture and our vision for delivering foundational and advanced real-time capabilities for our customers.”

EuroShop 2020 is the largest retail technology trade shows in the world and is held in Dusseldorf, Germany on February 16-20, 2020. Pricer will be present at booth 6A23, hall 6.

*Actual lifetime calculations must be based on analysis of use case, length of deployment and environmental conditions.

Equifax Introduces New Suite Of Digital Retailing Solutions To Create Seamless Online Auto Shopping Experience

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Equifax Inc. (NYSE:  EFX) today announced at the National Automobile Dealers Association (NADA) show in Las Vegas a new suite of digital retailing solutions that aim to remove frustrations often associated with today’s online car shopping where early-stage research and preferences rarely translate to showroom experience. Three new offerings: Digital ID, Digital Qualify, and Digital Accelerate are designed to help dealers, lenders and third-party service providers to identify, authenticate, qualify and customize the right deal for each online shopper. This suite complements a robust selection of Equifax Automotive offerings that help dealers to accelerate the financing process and get customers into a vehicle that meets their needs faster.

“Equifax Automotive continues to expand its solution set to meet the needs of automotive dealers, lenders, marketers and the third parties critical to the car sales process,” said Byron McDuffee, automotive general manager at Equifax. “Helping consumers to understand vehicle affordability at the start of their online research and to speed up the financing process from their digital shopping to the showroom is critical to the car shopping experience.”

survey commissioned by Equifax found 74% of consumers wanting a more seamless experience that translates between online research and the showroom. Car shoppers are looking for a simple, personalized car buying experience where they can seamlessly move from online to the dealership at any point in the journey. Speed of identity verification and financing are critical to this experience.

The new Equifax Automotive suite is comprised of three offerings, which can be purchased separately or used together to create a powerful automotive digital retailing experience:

  • Digital ID: Transform the digital shopping experience and accommodate the fast-paced, high-interaction expectations of today’s online consumers. Allow shoppers to easily authenticate their identity from the dealer site and capture their consent online.
  • Digital Qualify: Accelerates the digital shopping process by qualifying the consumer with real-time pre-qualification information – helping dealers to make offers of credit to consumers at the point of digital interaction and personalize the consumer experience with that information. With Digital Qualify, consumers are able to receive qualified offers online.
  • Digital Accelerate: Helps to provide the information required to confidently structure the deal to meet the consumer’s needs.

“Our new Equifax Automotive suite is designed to empower automotive professionals to identify and authenticate, capture consumer consent, and qualify the right shopper with the right vehicle. We are helping them to ultimately construct the right deal so that their customers get the journey they expect in today’s retail environment, whether the customer is online or in the showroom,” continued McDuffee.

We The People Launches First Virtual Expo and Silicon Valley Retail Store to Accelerate Expansion Opportunities for Crowdfunding Creators Worldwide

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We The People (WTP), the world’s only multichannel crowdfunding retail chain and a Global Crowdfunding Product Accelerator, announces the first virtual crowdfunding tradeshow event in the world, FCBC Go Global. The event is set for February 29th, 2020 from 4:00 pm PST – 9:30 pm PST. In an effort to expand opportunities to feature and sell top crowdfunded projects globally, WTP will open their second retail store in the US in Santa Clara a week after the event on March 5.

“Creators are in need of business support along with a way to link up around the world” says Jay Kang, CEO of WTP. “We are excited to provide 360 degree opportunities and support for creators to connect globally by offering a virtual expo event and retail stores that are located in prime locations famously known for accelerating entrepreneurship and crowdfunding. This unique event in conjunction with the store opening in Silicon Valley secures a great foundation for those with a lack of resources and growth opportunities.” Creators can apply for virtual booths for FCBC Go Global to sell their products online during and for 30 days after the live event. Anyone who has launched their product via crowdfunding is eligible for a virtual booth. Apply to exhibit here.

“I started as a digital camera accessory distributor in Singapore and grew globally thanks, in part, to some of the most successfully crowdfunded campaigns,” said Daniel Chin, the CEO & Founder of HYPER by Sanho Corporation.”  He figured out a formula to consistently present his loyal customers around the world with the best and most unique quality products. “I will be happy to share what worked for me,” Chin adds.  HYPER by Sanho Corporation is a premium mobile accessory innovator with global brand recognition.

The event speakers and sessions will be live streamed via vFairs. Attendees can register for the event now through Eventbrite.

FCBC, For Creators By Creators was founded in 2019 by WTP and Business Development & Marketing Transformation (BDMT) Global, an international division of TribalVision Worldwide (an Inc.5000 company) headquartered in Boston.

Autosoft Introduces Next-Gen All-in-One Technology Platform for Franchise Automotive Dealers

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Autosoft, provider of next-generation retail solutions for automotive dealers, has announced the release of its all-new cloud-based, all-in-one technology platform built for franchise automotive dealers.

Autosoft Go frees users from the disjointed systems and resulting processes traditional DMS solutions burden them with. By centralizing dealership data across departments and centralizing digital workflows, dealers can refocus their time and energy back on the car buyer.

“‘Business as usual’ doesn’t cut it anymore,” said Bryce Veon, president and CEO at Autosoft. “Autosoft Go finally brings dealerships up to speed with a modern digital workspace that empowers staff to collaborate, innovate, personalize their workflow, and provide the best experience possible to their car buyers.”

Autosoft Go harmonizes dealership operations with best-in-class features:

  • One-time login. Access to all dealer data with just one login.
  • Customer-centric apps. A full array of customer information in one window.
  • Virtual assistant. Task automation that removes repetitive busy work.
  • Search everywhere. All-inclusive intelligent search.
  • All departments in one. Autosoft Go unifies every dealership department:
    • Inventory: Local market–based acquisition, pricing, and merchandising.
    • Marketing: Highly functional, compelling websites that convert online browsers into live buyers.
    • Sales: Streamlined desking and F&I that boosts follow-through and profit.
    • Operations: Full accounting and compliance.
    • Service: Online scheduling, optimized parts management, and digital service lane walkthroughs that drive repairs.

“Many so-called ‘next-generation’ technologies attempt to force awkwardly fitting pieces together that were accumulated through several acquisitions into a single platform,” Veon added. “We built Autosoft Go in its entirety from the ground-up to be a true next-gen system, not a simulation.”

From real-time local market data to consumer engagement across multiple communication channels, sales, and service tracking, Autosoft Go is built for franchise dealers seeking to align their operations into one technology workspace for maximum growth.

Autosoft Go includes:

  • Data-driven inventory management
  • Responsive search-engine optimized websites
  • Intuitive lead routing and management
  • Modern CRM functionality including integrated multichannel communications
  • Built-in desking and profit-driving F&I menus
  • Data hygiene and appending tools

Gubagoo Integrates ChatSmart Advanced Live Chat Solution with letgo

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Gubagoo, the leading provider of conversational commerce solutions for Automotive Dealerships and OEMs, today announced an integration with letgo, which makes it simple for millions to buy and sell locally.

This integration allows automotive dealerships to use Gubagoo to automatically post vehicle inventory to letgo’s marketplace. Gubagoo’s professional chat specialists will respond 24/7/365 to shoppers’ inquiries through live chat and deliver high quality leads into the dealer’s CRM system.

With over 100M downloads and 400M listings worldwide since its 2015 launch, letgo makes it easy for car shoppers to search by a vehicle’s make, model, mileage, year, size, transmission type and other details. They can also chat instantly with sellers without leaving the app. With one tap, shoppers can message or call nearby dealerships about their listings, which are marked with a “letgo PRO” badge.

“This partnership helps us ensure letgo’s filled with the best selection of vehicles so the millions of people who use our app can find exactly what they’re looking for and dealers can effortlessly connect with a new generation of buyers,” said letgo spokesperson Jonathan Lowe.

“letgo is a rapidly growing marketplace that provides dealers with an exciting new way to connect with more car shoppers online,” said Brad Title, CEO of Gubagoo. “Gubagoo’s integration with letgo makes it easier for dealers to get wide exposure to more consumers. We do all the work so dealers can focus on engaging with customers when interest is highest – in store or online using our software.”

Automotive dealers that use Gubagoo ChatSmart will be able to leverage Gubagoo’s letgo integration. ChatSmart is a robust live chat solution that is designed to increase consumer engagement and experience, generating more sales and service revenue for dealerships. The solution includes more than 80 out-of-the-box integrations. Innovative features include dynamic personalized greetings, inventory information, vehicle history reports, chat automation, appointment scheduling, credit checks, trade-in valuations and more. 

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