Trends

Box-Free, In-Person Returns Are the No. 1 Preferred Return Method for Online Purchases

Mail-in returns are becoming a thing of the past. Online shoppers now rank in-person, box-free returns as the No. 1 preferred method for returning...

IBM Study: Consumers are Ready to Celebrate and Spend for the Holidays but Uncertainty Looms

According to the annual global holiday shopping and travel report released by IBM's (NYSE: IBM) Institute for Business Value (IBV) last week, many global consumers are ready...

Discounts at the Top of Shoppers Wish List this Holiday Season

A new Oracle Retail consumer research study found that price will be paramount this holiday season as shoppers are increasingly worried about inflated costs and tighter...

Self-Serve Drives Seven-in-10 Shoppers’ Improved Satisfaction with Retail Associates

Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the front line of business with solutions and partners that deliver a performance edge, today released the...

Only 18% of Retailers Optimize Return Rates for Major Product Categories

Appriss Retail, an industry leader in data science that transforms the consumer purchase cycle, today announced the results of a new survey in partnership...

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